Terms & Conditions

Base Furnishings Limited . Registered office: 10, Walmgate Road, Perivale, Greenford, Middlesex, UB6 7LH. Registered number: 7170144 (England & Wales). Registered VAT No: 825 5830 20

The following T&C’s apply to all transactions. Placement of an order indicates your acceptance of these T&C’s. Please read them carefully.


Ordering & Cancellation - Furniture Packs

By placing an order, you warrant that any and all information given is accurate and complete. All orders are subject to acceptance and product availability.

All prices listed are correct at the time of entering the information; however, we reserve the right to change prices of any product at any time. All prices are EXCLUDING VAT. No contract for the sale of any product will exist between you and Base Furnishings Ltd until we accept your order by dispatching the product to you. We reserve the right to charge 25% restocking fee (for in stock items) or if that item is made to order, no refund will be available.


Before placing an order, please ensure all items of furniture will fit through any doorways, hallways, stairs and landings on route to the required room. In the event that you make a purchase that cannot be delivered you will we liable for inbound and return shipping charges.



Deliveries are made by our in house delivery team or carriers. We shall not be held responsible should you dispose of your current furniture before our delivery. Please check carefully all boxes for damages. All visible damages should be noted on the delivery note and should also be notified to our sales offices with 24hours.


Payment Methods

We accept all major credit and debit cards Visa / Visa Electron, MasterCard and Switch / Maestro. Payments can also be made by bank transfers (a scanned copy of the transfer will be required after payment is made by email to sales@basefurnishings.com), we cannot dispatch the goods until payment has been cleared.


Returns Policy

If you are dissatisfied with your purchase (excluding Beds & Mattresses) you have seven days if you wish to return it. Should you wish to return the goods it is your responsibility to take good care of the goods. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. Refunds will be issued back to your card / bank within 14 days of collection after the goods have been inspected at our distribution centre for damages. We reserve the right to withhold all or part of the refund if items are returned damaged.


Force Majeure

We shall not be liable for delay or non-delivery by reason of but not limited to lock-outs, strikes, riots, malicious damage, labour disturbances, trade disputes, government action, (including action by any local or statutory authority), fire, floods, vehicle breakdown, acts of God, delays by suppliers or any other cause whatsoever beyond our control.


Intellectual Property

The Website (including all content, page headers, custom graphics, button icons, and scripts and the presentation, arrangement, coordination, enhancement and selection of such and other information in text, graphical, video and audio forms, images, icons, software, designs, applications, data, and other elements available on or through the Website) is the property of Base Furnishings Ltd and others, and is protected by British and international copyright, trademark and other laws. Your use of the Website does not transfer to you any ownership or other rights in the Website or its content. The Website is made available to you for your lawful, personal use only. You may use the Website only in the manner described expressly in this Agreement and subject to all applicable laws. Using the Website for any other purpose or in any other manner is strictly prohibited. You may print Website pages provided that you do not modify any of the pages and you do not remove or alter any visible or non-visible identification, marks, notices, or disclaimers. The Website and its content may not be copied, imitated, reproduced, republished, uploaded, posted, transmitted, modified, indexed, catalogued, mirrored or distributed in any way, in whole or in part, without the express prior written consent of Base Furnishings Ltd. You may not sell or resell any part of the Website or access to the Website. You may not use any of the software that is used in the operation or provision of the Website except while you are using the Website in accordance with this Agreement.


Errors & Omissions

Base Furnishings Ltd endeavours to provide current and accurate information on the Website. However, misprints, errors, inaccuracies, omissions (including incorrect specifications for products) or other errors may sometimes occur. Base Furnishings Ltd cannot guarantee that products and services advertised on the Website will be available when ordered or thereafter. Base Furnishings Ltd does not warrant that the content of the Website including, without limitation, product descriptions or photographs, is accurate or complete. Base Furnishings Ltd reserves the right to: (a) correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; (b) change at any time the products and services advertised or made available for sale on the Website, the prices, fees, charges and specifications of such products and services, any promotional offers and any other Website content without any notice or liability to you or any other person; (c) reject, correct, cancel or terminate any order, including accepted orders for any reason and (d) limit quantities available for sale or sold. The advertisements on the Website are invitations to you to make offers to purchase products and services on the Website and are not offers to sell.


Changes To This Agreement

Base Furnishings Ltd may, in its sole discretion, change this Agreement from time to time as it relates to future use of the Website, by posting a revised Agreement on the Website. By using the Website after this revised Agreement has been posted, you signify your acceptance and agreement to be bound by the revised Agreement. You may not change this Agreement in any manner.


Liability Exclusions

Base Furnishings Ltd and its providers will never be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to the website or this agreement including but not limited to loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by Base Furnishings Ltd or any person for whom Base Furnishings Ltd is responsible, and even if Base Furnishings Ltd has been advised of the of the possibility of such loss or damage being incurred.


Trade Logins

Certain areas and features of the Website are accessible only to users who have been issued a login name and password (collectively "User Details") by Base Furnishings Ltd. For the purposes of accessing the Website, the User Details remain the property of Base Furnishings Ltd and may be cancelled or suspended at any time by Base Furnishings Ltd in its discretion without any notice or liability to you or any other person. Base Furnishings Ltd is not under any obligation to verify the actual identity or authority of any person using User Details to access and use the Website. Base Furnishings Ltd may act upon any communication that is given with the use of User Details. Base Furnishings Ltd may in its discretion at any time require proof of the identity of any person seeking to access and use the Website, and may deny access to and use of the Website or parts of it or refuse to accept or act upon any communication if Base Furnishings Ltd is not satisfied with such proof. If you have been issued User Details: (a) you are fully responsible and liable for the security of the User Details and any and all use and misuse of the User Details; (b) you will keep the User Details secure and confidential at all times and not disclose the User Details to any other person or permit any other person to use the User Details; (c) you will ensure that all uses of the User Details comply with this Agreement; (d) once you have logged-on to the Website using the User Details, you will not leave the computer terminal used to access the Website unless and until you have terminated the session and logged-off the Website; and (e) you will immediately notify Base Furnishings Ltd by telephone or email via the contact page of this Website if you know or suspect that any User Details have been lost or stolen or become known to or used by any other person.



Notwithstanding any other provision of this Agreement, Base Furnishings Ltd may in its discretion change, discontinue, modify, restrict, suspend or terminate the Website or any part of it without any notice or liability to you or any other person. Base Furnishings Ltd may in its discretion and for its convenience at any time immediately terminate, temporarily or permanently, this Agreement or your permission to access and use the Website without any notice or liability to you or any other person. If this Agreement or your permission to access or use all or any part of the Website is terminated for any reason, then this Agreement and all other then existing agreements between you and Base Furnishings Ltd will continue to apply and be binding upon you regarding your prior access to and use of the Website, and anything connected with, relating to or arising therefrom.



This Agreement, your access to and use of the Website, and all related matters are governed solely by the laws of the United Kingdom. Any dispute between you and Base Furnishings Ltd or any other person arising from, connected with or relating to the Website, this Agreement, or any related matters (collectively "Disputes") will be resolved before the British Court, and you hereby irrevocably submit and attorn to the original and exclusive jurisdiction of this court in respect of all Disputes.



Access to and use of the website is at your own risk. The website is provided on ‘as is’ and ‘as available’ basis, without any representations, warranties or conditions of any kind, whether express or implied, and including without limitation implied representations, warranties or conditions of or relating to accuracy, accessibility, fitness for a particular purpose, merchantability, performance or durability, all of which are disclaimed by Base Furnishings Ltd to the fullest extent permitted by law.


Privacy Policy

This website is operated by the Base Furnishings Ltd which is responsible for the processing of your personal data and is the data controller for all such information. We regard your privacy as very important. This privacy policy describes the information we may collect from you and the purpose for our collection of it. Any personal information that you provide to us via this website will be dealt with in accordance with this privacy policy. By accepting this Agreement, and each time you use the Website, you consent to the collection, use and disclosure of your personal information by Base Furnishings Ltd in accordance with the Privacy Policy as it then reads.


1. Data protection

We take all necessary steps to comply with the Data Protection Act 1998 and its relevant subordinate legislation when handling any personal information.

1.1 When you supply any personal information to us we will meet our legal obligations to you in the way that we deal with that information.

1.2 In accordance with the Data Protection Act 1998 we are required to collect the information fairly and to let you know how we will use it and whether we will pass the information on to anyone else.

1.3 We will comply with the Principles set out in the Data Protection Act 1998 and we will ensure all personal information supplied to us is held securely.

1.4 We will ensure that any information will be held only as long as is necessary to ensure our service runs smoothly.

1.5 We use up to date industry procedures to keep personal data as safe and secure as possible against loss, unauthorised disclosure or access.


2. When do we collect your personal data?

2.1 We will collect personal information from you, when you purchase products or services from us via this website or when you speak to our customer services personnel. We may also keep a record of those parts of the website you use most often to enable us to monitor and improve our service and to know which parts are of most interest to you.


3. What do we do with your personal data?

3.1 When you use this website to buy products or services we will need to collect information from you in order to enable is to process the transaction and fulfil your order.

3.2 We may from time to time use your information to provide you with an update about Base Furnishings Ltd products and services. This will include contacting you via email. If, at any time if you should decide that you no longer wish to receive this information please send an e-mail to sales@basefurnishings.com.

3.3 We may also use your personal data to search the files of credit reference agencies that record the search and may share information about you with lenders and relevant third parties. We may check you details with fraud prevention agencies and if anyone gives us false or inaccurate information and we suspect fraud, we record this. We and other organisations use such information to make decisions about credit and all types of insurance proposals and claims for you, members of your household and those to whom you are linked financially for money laundering and fraud prevention.

3.4 We will only supply your personally identifiable information to any other person or organisation outside of the Base Furnishings Ltd:

3.4.1 where we need to share the information to provide a product or service that you have requested

3.4.2 where we employ other companies to provide services for us, including for example, delivery of orders or processing of credit card payments. These companies have access to the personal data needed to perform their functions and not for any other purpose.

3.4.3 where we are required to forward the information in order to comply with a regulatory or legal process

3.4.4 if we transfer our customer database, including personal information contained therein, to a third party who acquires all or substantially all the assets or stock of our company or our website service whether by merger, acquisition, reorganisation or otherwise.

3.5 The personal data that we collect from you via this website will NOT be passed to any organisation beyond the Base Furnishings Ltd.


4. Updating your personal data

If, at any time you want to update or amend your personal data that we hold simply email: sales@basefurnishings.com


5. Cookies

Like many websites when you visit our website we issue a 'cookie' or unique code that allows us to identify your computer. We use the cookie to note the different areas of our website service recently accessed through your computer - it is only used in relation to this website and not in relation to any other websites you may visit. We will use the information collected in this way to tell you about services or products which might be of interest to you when you make further visits to our website. Most web browsers automatically accept cookies, but your browser's settings can be altered to prevent this. In addition Cookies can be deleted from your hard-drive. How you do this will depend upon the Internet browser that you use. Please refer to your relevant Internet browser manufacturer's website where you should be able to receive the information you need.


6. Affiliates

This Privacy Policy only extends to this website and does not, therefore, extend to your use of, provision of data to and collection of data on any website not connected to us to which you may link by using the hypertext links within this website.


7. Security

We take great care to ensure the security of this website and your personal information. Where credit card information is collected we use a 256 bit SSL encryption.


8. Changes to this Privacy Policy

We may edit or amend this Privacy Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent notice on the Home page of our website.


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